FAQ: What is the difference in a sample album and a traditional Lush Album?
What is Giclée printing?
Do I need a Lush Albums account to order a Lush Album?
How long does it take to receive a Lush Album?
WHAT’S THE FIRST STEP?
Order a ready-to-show album, so you can start selling these beautiful albums to your clients immediately! You can order a predesigned sample Lush Album right now, and it will ship within one day of your order – or simply design your own, if you’re all ready to create an album.
I’M READY TO ORDER, WHAT DO I DO?
Lush Albums makes ordering fast, easy, FUN and ridiculously convenient by partnering with Fundy Designer´s 24/7 online ordering system. Click here to learn how to order your Lush Albums exclusively using Fundy Direct.
DO I NEED TO HAVE FUNDY DESIGNER TO ORDER A LUSH ALBUM?
Yes – in fact, that’s how we make this whole design and order process so simple, in just a few clicks. Note that even though Fundy Designer is a software that you normally must buy to use, there is no additional cost to Lush Albums clients, as everything is already bundled into our pricing.
CAN I ORDER FROM ANYWHERE IN THE WORLD?
Lush Albums are crafted by Finao in the United States and are only available to US customers for the time being. We hope to expand our shipping to more countries in the future!
SHOULD I DO ANYTHING BEFORE I ORDER?
Before placing your first order, we recommend the following:
- Make sure what you see is what you get. If you haven’t already, calibrate your monitor using a standard monitor calibration device.
- Order any needed swatch kits (which ship next day) if you’d like to review the fabric options further. This will give you on-hand samples of our lovely fabrics.
- Download Fundy Designer via our How To Design & Order page. You do not need to purchase Fundy Designer to be able to use it to design and order your Lush Album – all costs are already built in to our pricing!
HOW CAN I GET LUSH ALBUMS PRICING INFORMATION?
When you register for the Lush Albums newsletter you will receive an email with a passcode to access pricing at LushAlbums.com/pricing.
WHAT COLOR PROFILE SHOULD MY IMAGES BE UPLOADED IN?
We recommend that you upload your images using the sRGB color profile.
I LIKE TO DO MY OWN PRINTING. CAN I SEND MY PRINTS TO YOU?
For the ease of production. and to guarantee the highest-quality album in a desirable time frame, we do not accept bind-only album orders.
HOW DO I SELECT THE SPECIFIC OPTIONS I WANT FOR MY ALBUM – FABRIC TYPE, SIZE, ETC?
When placing your Lush Albums order VIA Fundy Direct, you will be presented with all the album options after the album design uploads. For specific questions on options and availability, please see Lush Albums’ customer service.
CAN I CHOOSE ONE FABRIC FOR MY ALBUM AND ANOTHER FOR MY BAG?
Currently, all of our Lush Albums bags match your Velvety Suede and Soft Linen album size and your chosen fabric. For all Zen Silk fabrics, the chosen bag is “Platinum”, which coordinates beautifully with all Zen Silk fabrics.
HOW DO I PAY FOR MY ORDER?
Due to the custom nature of our products, payment is due at the time of order submission. Lush Albums accepts all major credit cards: Visa, Mastercard, Discover & American Express.
CAN I MAKE A CHANGE TO MY ORDER?
Part of the perk of ordering a Lush Album is that you can receive your custom-made book within two weeks of designing it. In order to do this, we must start producing it immediately, to account for the days needed for drying giclee printing properly and assuring that our protective coating dries separately, we must start printing your book within an hour or receiving it. We can not guarantee that we can cancel or change to an order in less than that time. That being said, if a change is possible, we will do everything we can to do it. Just not that it may increase production time or be charged as a repair if the order has already completed the step you are requesting to be changed.
I NEED HELP AND WANT TO MAKE SURE MY FIRST ORDER IS CORRECT.
If you have any questions, are struggling with your first order, or simply want to make sure you are doing your initial order correctly, please contact Fundy Designer Customer Service during regular business hours. We are always happy to help!
WHAT ARE YOUR HOLIDAY DEADLINES?
Lush Albums make amazing holiday gifts! Order your album by Monday, December 5th with standard shipping and Monday, December 12th by 11:59pm EST with overnight shipping to receive your album by December 23rd. 🙂
RETURNS, REPAIRS and REPLACEMENTS
IS MY ORDER RETURNABLE?
Lush Albums are made-to-order and cannot be accepted for return or exchange.
WHAT IS YOUR GUARANTEE?
We completely stand behind the quality of materials and workmanship in our albums. It is our intention to have every album last a lifetime and beyond. On the rare occasion that an issue should arise in the workmanship of an album, contact Finao customer service, and they will do everything they can to correct the issue as quickly and painlessly as possible.
This does not apply to damage caused by normal wear, misuse or accidental damage. Repairs requested for this type of damage are subject to repair/replacement fees. Please contact Finao Customer Service for an evaluation.
MY CLIENT DAMAGED THEIR ALBUM. CAN I GET IT FIXED?
In most cases, yes. Finao handles these situations on a case-by-case basis. We will ask for photos to asses the type of damage, determine what parts will need to be fixed/replaced and give you a quote for the repair charge. Please contact Finao customer service department to arrange an evaluation.
WHERE DO I SEND MY RETURN/RMA?
Shipping instructions are issued when you receive your Return Merchandise Authorization (RMA) from Finao´s customer service. Not all returns are sent to the same place so please do not send back returns or repairs without first obtaining a Return Merchandise Authorization (RMA). We will have no way to track your order.
HOW MUCH DOES SHIPPING COST? / DO YOU SHIP TO…?
Lush Albums offers a flat rate of $14 for ground shipping and $21 for 2nd day air. Shipping is currently only available to customers in the US.
WHAT ARE YOUR HOLIDAY DEADLINES?
Lush Albums make amazing holiday gifts! We’ll update these dates in late Fall. 🙂
WHAT MAKES LUSH ALBUMS ECO-FRIENDLY?
The base pages and prints for Lush Albums are made of cellulose, which is a basic building block of plant matter and comes from all sorts of sources such as corn husks, bamboo, leftover wood scraps, etc. So it’s not necessarily the type of paper you’d make by cutting down oak or pine trees, nor is it “recycled” in the sense that it comes from other used tree-made-papers. This process is much more sustainable and takes advantage of sustainable vegetation and waste that would otherwise be scrap.
Also, Finao is the print lab Lush Albums works with, and they take great strides to be as socially and eco-conscious as any company in the photo album industry can possibly be; offering PVC free and vegan options as cover materials as well as using post-consumer recycled and biodegradable materials wherever they can (think packaging). According to Christine Perry-burke, Managing Partner of Finao: “We do our best each and every day to leave as small of a footprint as we can given the nature of our business. A good corporate citizen not only does what they can to reduce their impact on the environment, but is socially conscious and reflects this in the way they do business and treat their employees.”
WHAT KIND OF PAPER DO LUSH ALBUMS USE?
Lush Albums are printed on Epson Enhanced Matte paper, and each page is glued to an additional substrate for structure and stability.
Overview of Epson Enhanced Paper (via Epson’s website)
- Flat matte surface provides the optimum photographic platform
- Instant drying capability with EPSON Professional Inks allows for easy handling
- High color gamut yields remarkable color reproduction
- 1440 dpi printer compatibility ensures high resolution output
- Heavyweight stock delivers true photographic feel (for roll paper printing)
- Bright white base accentuates highlights
WHAT IS YOUR CURRENT TURNAROUND TIME?
Lush Albums typically require 7-10 business days in-house. Lush Albums offers a flat rate of $14 for ground shipping and $21 for 2nd day air. Shipping is only available for customer in the United States.
I WANT TO ORDER TWO DIFFERENT SIZE ALBUMS OF THE SAME DESIGN. HOW CAN I DO THIS?
To order two albums of the same design in a different size or a different fabric, you must first duplicate and rename your new copy album. Once you have renamed your new album, you can then proceed to order your new design copy. Click here for a detailed tutorial of how you may do this.
HOW LONG WILL MY PRINTS LAST?
Giclée printing utilizes pigment-based inks and is known as one of the most color-fast printing options available. These inks are rated at 100+ years, which is the highest rating available according to Wilhelm Imaging Research
HOW ARE TAMARA LACKEY, FUNDY DIRECT AND FINAO WORKING TOGETHER TO CREATE LUSH ALBUMS?
Lush Albums are the vision of renowned photographer Tamara Lackey. They are exclusively available through Fundy Designer software and crafted by Finao in the US.
- Any product-related or sales questions can be addressed to Lush Albums Customer Service
- For technical support using Fundy Designer software and placing your order, please contact Fundy Customer Service
- In the rare case that a mistake or damage occurs, please contact Finao Customer Service for an evaluation and repair.